Customer Service

Comments, Suggestions, Complaints and Compliments.

We are passionate about providing high levels of customer service at all our branches and we take customer service seriously.

If you are unhappy with any aspect of the service you have received then please speak to your local branch manager or alternately contact the Superintendent Pharmacist, H Jane Lumb on 01530 830983

• Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff.
• We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
• We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our branch manager will give you further information.
• If you are unhappy with how we have dealt with any complaints you have raised you can contact the NHS England Customer Care Contact Centre:
  • By phone on: 0300 3112233
  • By email to: england.contactus@nhs.net
  • In writing to: Customer Contact Centre, NHS England, PO Box 16738, Redditch, BG97 9PT
• The new NHS complaints advocacy, POhWER is also available if you are unhappy with the care or treatment that you, or someone else receives from the NHS. This service is free, independent and confidential. Full details of their services and support is available in a number of formats from their website www.pohwer.net or by telephoning them on 0300 200 0084
• Our local NHS England Area Team may also be contacted at
  • NHS England Leicestershire and Lincolnshire Area Team
    Fosse House
    6 Smith Way, Grove Park
  • Enderby, Leicestershire
  • LE19 1SX
• Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When we are closed..................

• When the pharmacy is closed, health advice and information, including details of other local services, is available around the clock from the NHS. You can use:
  • NHS 111 Service by dialling 111 from any landline telephone (this replaced NHS Direct)
  • NHS Website www.NHS.UK which has details of all local services including opening hours of other pharmacy providers
  • You can also call your own GP surgery. When the surgery is closed you will be directed to the out of hours service who will advise you on the best course of action.